Another new year… another few weeks of getting bombarded with content about resolutions. New year, new me, right? 

We’ve seen it all before and, I’m not going to lie, the idea of being the person responsible for the first blog of the year had me feeling a little stuck. What on Earth could I possibly say that hasn’t been said before?  All of that to say… be prepared for a reminder rather than some extreme revelation. 

In all seriousness, I’m going to get a little personal here. Do I want to set goals for the roaring ’20s? Of course! Not only do I want to set them but I want to crush them and find myself needing new goals before the 4th of July decorations hit the shelves. 

So, I’m going to put it all out there. If on 01/01/2021 anyone feels I’ve fallen short you know how to reach me. So here it goes…

I’m going to start with 2019. I’m going to think long and hard about my shortcomings in the past year. Where did I miss the mark with our clients? Where did I miss the mark with our team? Where did I miss the mark with friends and family? I’m going to go through each instance I can think of that I feel like I could’ve done better. 

This part is important to me.

I’m sure that in 90% of those instances I could go to the person involved and they’d reassure me that it wasn’t a big deal. They’d let me know that in that situation I came through and they haven’t given it another thought. I’m fortunate to have many people in both my professional life and my personal life that meet me with such patience and grace and I strive to do the same. 

But there are some things I do give it a second thought. And a third. And a fourth. You know those things that just weigh on you. Seemingly insignificant yet somehow, haunting. Am I right? Well, that’s where my focus is.

Where do I feel I could’ve done better? 

I guess at the end of the day, that’s where we should all start. If you own a business and you’re looking to grow and scale or if you are comfortable where you are and now it’s time to refine your customer or client experience, I’m sure you can list out some instances where you feel you could have done better. 

Join me and welcome those memories with open arms and be grateful for the opportunity to show up as a better business owner for the people whose lives you are changing. If we all have that honest conversation with ourselves and put solid plans in place to be able to meet similar situations in a way you can be proud of 2020 could be the best year yet.